Table - Setting for Buffet - Style Breakfast and Brunches

3. Personal appearance

As 'service' is part of the customer experience, staff members should be mindful to:

• -          Wear a uniform - this helps to identify and group service staff
• -          The uniform must be clean, ironed, well fitting and not worn out
• -          Shoes must fit with the uniform and be in good repair
• -          Personal hygiene is very important - being clean and groomed is a must
• -          Overly strong  perfumes and  aftershaves should be avoided
• -          Jewellery, watches and even hairstyles should be conservative