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B

Behind the Scenes

Housekeeping staff member cleaning a hotel room.

All jobs within the industry that are responsible for tidying, washing and cleaning.

House-keepers

Someone who sees to the overall cleanliness and order of the establishment

Room attendant

Someone who is responsible for keeping the rooms clean (e.g. vacuuming and dusting, making beds, cleaning bathrooms) and the amenities stocked up (e.g. topping up soap and shampoo dispensers, replacing tea and coffee stock)

Public attendant

Someone who is tasked with keeping the common areas within an establishment (like the foyer, the games room, bar and dining room) clean and tidy

Laundry service operators

Someone who oversees the washing of linen and other textiles

Dishwashers

Someone who operates the dishwashing machine, making sure that it is properly packed and unpacked

 


Beverage Service

A bartender pouring shots at the bar.

All jobs within the industry that require the serving of drinks to guests.

Barista

Someone who is in charge of making and serving coffee

Bartender

Someone who takes orders from and serves drinks to guests

Sommelier

Someone who advises on wine selection and serves wine


Business Operations

A group of people sitting a meeting.

This includes all jobs (and associated departments) that assist with the running of the business.

HR

A department that is responsible for recruiting, training and managing staff

Marketing

A department that is in charge with branding and external communications

Financial

A department that looks after the financial operations of the business

IT

A department that is responsible for ensuring that the correct ICT systems are in place and are working effectively

Administration

A set of people who assist other staff members in helping them to operate the business smoothly