Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

M

Management

A manager standing in the lobby of a hotel

All jobs that are responsible for overseeing the operations carried out by hotel staff.

Hotel managers

Someone who is responsible for the overall running of an establishment – from managing all staff and personnel, to ensuring that the hotel is kept clean and hygienic and conforms to legal requirements

Assistant hotel managers

Someone who acts as second-in-command with regards to managing the overall running of an establishment – they are able to step in for the hotel manager as and when needed

Room division managers

Someone who is responsible for the day-to-day functioning of the front office (i.e. overseeing guest satisfaction by ensuring that house-keeping, concierge and reception are all doing their jobs properly)