BRL DEVICE SUPPORT PROCEDURES_ICTC

Please find attached the Communication Channel for the MP e-LTSM ICT Learner Device Support.

Kindly note that only ICT Coordinators are encouraged to log support tickets, and only after they have completed initial troubleshooting and consolidated the school's concerns. Tickets should be submitted via the provided email address, which will automatically generate a support request for resolution.

Additionally, we have included a checklist to assist schools in identifying the specific information required for each type of issue. This will help streamline the reporting process and ensure timely and effective support. 

BRL

Notice: ICT Device Issue Reporting Schedule 

ICT Coordinators are kindly reminded to report ICT device (hardware and software related) issues exclusively on Thursdays and Fridays, between 08:00 AM and 5:00 PM, after consolidating issues by categories. The contact details for the reports are as follows;

School Support Center Contact Information

1. Telephone Number: 087 097 0829 / 012 010 3114

2. Main Email Address: trc-tablets@omni-ts.co.za

Our Bongani Rainmaker Facilitators can also assist with resolving any onsite issues during the training and onboarding sessions at the time of the distribution of the devices. Please be advised accordingly.

Many thanks

BRL