Front office (customer facing)
All those jobs within the industry that require interacting with customers during their booking in process and stay.
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Host/ess |
Someone who receives and welcomes guests |
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Concierge |
Someone who assists hotel guests with small tasks like recommending nearby restaurants or calling a taxi on their behalf |
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Receptionist |
Someone who handles the administrative work to check peop le in and out of their accommodation, or answer calls that have been directed to the establishment (this can also be handled by a switchboard operator or a communications manager) |
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Porter |
Someone who carries guests' luggage from the reception to the guest’s room, sometimes with the assistance of a porter trolley |
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Valet |
Someone who parks guests' cars on their behalf |